Use of the BoltPe Platform/BoltPe Services

• Please read these Terms and Conditions carefully before registering on, accessing, browsing, downloading, or using the BoltPe website at BoltPe , any associated sites linked to this domain, the BoltPe mobile application, or any similar platform (collectively referred to as the “BoltPe Platform”), operated by Mirrorinfo Tech Pvt. Ltd., registered at Office No. 314, Bramha Majestic, NIBM Road, Kondhwa, Pune 411048 (hereinafter referred to as “BoltPe”).

• These Terms govern your use of the BoltPe Platform on any device, as well as your access to the various services offered through it, which may include—without limitation—mobile or DTH recharge, bill payments, digital products, semi-closed wallet facilities, marketplace offerings, or any other service made available on the BoltPe Platform (individually and collectively referred to as the “BoltPe Services”).

• For clarity, these Terms and Conditions apply uniformly to all BoltPe Services, whether provided directly by Mirrorinfo Tech Pvt. Ltd. or through its affiliates.
  
  

Acceptance

By registering on, accessing, browsing, downloading, or using the BoltPe Platform—whether for general purposes or for availing any specific BoltPe Service—you acknowledge and agree to be bound by the terms and conditions of the single-sign-on ID (SSOID) as well as the service-specific terms applicable to each BoltPe Service (collectively referred to as the “T&Cs”). The T&Cs also include any updated, supplementary, or modified terms relating to the SSOID, any particular BoltPe Service, or any future services introduced on the BoltPe Platform. Your continued access to or use of the BoltPe Platform, the SSOID, or any BoltPe Service constitutes your automatic and immediate acceptance of all applicable T&Cs. If, at any point, you do not agree with the T&Cs or do not wish to be bound by them, you must discontinue accessing or using the BoltPe Platform and stop availing the BoltPe Services with immediate effect. Acceptance of the T&Cs forms a legally binding agreement (“Agreement”) between you—being an individual user of at least 18 years of age—and BoltPe. All services provided through the BoltPe Platform are offered under the brand name “BoltPe”, or its variants, and all associated rights, responsibilities, benefits, and obligations under these T&Cs rest with BoltPe. These T&Cs govern your use of BoltPe’s digital offerings, including but not limited to prepaid recharges, bill payments, ticket bookings, hotel or travel reservations, the semi-closed wallet facility, marketplace features, and any additional services introduced on the BoltPe Platform from time to time. Your use of the BoltPe Services is strictly subject to compliance with these T&Cs. Provided you continue to adhere to the T&Cs, BoltPe grants you a personal, non-exclusive, non-transferable, limited, and revocable right to access and use the BoltPe Platform and the BoltPe Services.

Eligibility

The BoltPe Services are not intended for individuals under 18 years of age, nor for anyone who has previously been suspended, barred, or otherwise restricted by BoltPe from accessing the BoltPe Platform or using any BoltPe Services. By accepting these T&Cs or by continuing to use the BoltPe Platform in any manner, you confirm that you are at least 18 years old and that you have not been suspended, removed, or disqualified by BoltPe from using its services. You further represent and warrant that you have the legal authority, capacity, and right to enter into this Agreement and that you will comply with all T&Cs contained herein. You also agree not to impersonate any individual or entity, nor falsely represent your identity, age, or association with any person or organisation. If you violate any of the T&Cs, BoltPe reserves the right to suspend your access to the BoltPe Platform or permanently restrict you from availing any BoltPe Services.

Other Terms and Conditions

Certain BoltPe Services, as well as specific sections or features of the BoltPe Platform such as contests, promotions, or similar activities may be governed by additional terms and conditions. These supplementary terms form an integral part of these T&Cs and, by using or participating in those services or features, you agree to comply with them. Where applicable, you must also confirm that you meet the required legal age or eligibility criteria for such services or features. If any conflict arises between these T&Cs and the terms specific to a particular service or section of the BoltPe Platform, the service-specific terms will prevail for your use of that service or section. BoltPe reserves the right to modify, update, or discontinue any BoltPe Service, or to revise the corresponding terms, at any time and without prior notice. Information related to the BoltPe Services available on the BoltPe Platform may not always reflect the most current updates, and BoltPe does not undertake any obligation to revise or refresh such materials. Your use of the BoltPe Platform is also governed by the additional terms available at: BoltPe , which are hereby incorporated into these T&Cs by reference.

Communication Policy

By accepting the T&Cs, You accept the following:

• BoltPe may send you alerts through SMS, e-mail, or push notifications to the mobile number or e-mail address you provided at the time of registration for the SSOID or as later updated on the BoltPe Platform. SMS alerts will be delivered only when your mobile phone is switched on, e-mail notifications will only arrive if your email service and inbox are functioning correctly, and push notifications will be received only if you have enabled them on your device. If your device is switched off, your email service is unavailable, or push notifications are disabled, you may not receive these alerts or may receive them with delays.

• BoltPe will make reasonable efforts to deliver alerts via SMS, e-mail, or push notifications. It will be presumed that any alert sent by BoltPe to your registered mobile number or e-mail address has been duly received. BoltPe is not obligated to verify the identity or authenticity of the person who receives or accesses these alerts. You agree not to hold BoltPe liable for any unavailability, failure, or delay in SMS/e-mail/push notification delivery.

• You expressly authorize BoltPe to contact you for any BoltPe Service or Offer. BoltPe may use third-party service providers to send such alerts or communications. You further authorize BoltPe and its entities to override Do-Not-Disturb (DND) settings and contact you via calls, SMS, e-mails, or any other communication channel.

• You authorize BoltPe to share your information (including but not limited to your name, mobile number, etc.) with third parties or service providers for marketing, promotional activities, cross-selling, offers, value-added services, enhancing transaction experience, improving user engagement, or any other related purposes.

• The SMS/e-mail/push notification service is provided solely for your convenience and may be subject to errors, omissions, delays, or inaccuracies. If you notice any error in an alert, you must notify BoltPe immediately, and BoltPe will use its best efforts to correct it. You shall not hold BoltPe responsible for any loss, damage, claim, or expense—including legal costs—arising from the use of or reliance on these alert services.

• The speed, clarity, accuracy, and reliability of SMS/e-mail/push notifications depend on the networks, systems, and connectivity of external service providers. BoltPe is not liable for delays, non-delivery, distortion, or any other issues in the transmission of alerts.

• You agree to indemnify and hold harmless BoltPe and its SMS/e-mail service providers, including their officers and representatives, from any claims, losses, damages, expenses, or legal costs arising from:

  • misuse of the alert services by you or the provision of fraudulent or inaccurate information by you;

  • an incorrect mobile number or an unrelated number provided by you; or

  • any third party receiving reservation details, travel information, booking confirmations, ticket changes, cancellations, bus schedule modifications, delays, or rescheduling alerts sent by BoltPe and/or its service providers.

Use of BoltPe Platform

You acknowledge that, unless explicitly stated otherwise, BoltPe does not operate, control, or endorse any information, products, or services available on the Internet. You further understand that BoltPe cannot guarantee that any files downloaded through the BoltPe Platform will be free from harmful components such as viruses, worms, or other malicious code. You are solely responsible for adopting appropriate security measures to meet your specific Internet safety needs and for ensuring the accuracy and integrity of the data you input or retrieve.

Prohibited Conduct

By accessing or using the BoltPe Platform or by availing BoltPe Services, You agree not to:

• You agree not to engage in any of the following actions while using the BoltPe Platform or BoltPe Services:

• Impersonate another person or entity, misrepresent your affiliation, access another user’s account without authorization, forge digital signatures, misstate the origin or content of transmitted information, or engage in any fraudulent activity—including the use of funds that BoltPe reasonably believes to be suspicious or potentially fraudulent.

• Infringe upon the intellectual property rights, privacy rights, or publicity rights of BoltPe or any third party.

  use the BoltPe Services if You are under the age of 18 years without a parental sponsor or, in any event, use the BoltPe Services if You are under the age of 13 years old even with a parental sponsor and in accordance with applicable law;

• Use the BoltPe Services if you are under 18, unless supported by a parental sponsor, and under no circumstances if you are under 13 years of age, even with parental consent, in accordance with applicable law.

• Post or transmit any content that is defamatory, libellous, or that reveals private or personal information about another individual.

• Post, upload, or transmit any data, image, message, or program that is pornographic, vulgar, obscene, or otherwise offensive.

• Refuse to cooperate in any investigation or fail to verify your identity or any information you have provided.

• Remove, disable, circumvent, or interfere with any security features of the BoltPe Platform or features that restrict usage.

• Reverse engineer, decompile, or disassemble any part of the BoltPe Platform or BoltPe Services, except where expressly permitted under applicable law.

• Use the BoltPe Platform or Services in a manner that could damage, overload, impair, or disrupt them, including accessing them through automated means unless expressly allowed.

• Modify, adapt, translate, or create derivative works based on the BoltPe Platform or BoltPe Services, except where legally permitted.

• Intentionally interfere with or damage the operation of the Platform or the experience of other users by distributing viruses, malware, spyware, worms, or any harmful code.

• Use any automated tool (such as robots, spiders, or crawlers) to monitor or copy the Platform without BoltPe’s prior written consent.

• Interfere with or disrupt the Platform or any networks connected to it.

• Take any action that imposes an unreasonable or disproportionate load on BoltPe’s infrastructure or network.

• Use any device, software, or routine to bypass the Platform’s robot-exclusion mechanisms, or attempt to interfere with BoltPe’s Services in any way.

• Manipulate identifiers, forged headers, or transmitted data to conceal the origin of content or misrepresent your presence on the Platform.

• Sell any BoltPe Services, information, or software derived from the BoltPe Platform.

• Use the Platform’s features to conduct or solicit any illegal activity or activity infringing upon the rights of others.

• Breach this Agreement, the SSOID Agreement, or any other applicable policy under these T&Cs.

• Provide false, misleading, or inaccurate information.

• Use the Platform to collect personal or financial information about other users, except where expressly permitted under these T&Cs.

• Use BoltPe Services with funds that BoltPe reasonably believes may be fraudulent.

• Engage in conduct that may lead to disputes, reversals, chargebacks, penalties, fines, or liabilities for you, BoltPe, or any third party.

• Use the Services in a way that BoltPe or any payment network considers an abuse of the card system or a violation of card-network rules.

• Take any action that could cause BoltPe to lose the services of its payment processors, recharge partners, telecom operators, business partners, or suppliers.

• Send automated requests of any kind to the BoltPe Platform without BoltPe’s prior written approval.

Termination; Agreement Violations

You acknowledge and agree that BoltPe may, at its sole discretion and without any obligation to provide a reason, suspend or terminate your account (in whole or in part) or restrict your access to the BoltPe Platform or BoltPe Services at any time and without penalty. This includes the right to remove or delete all or any portion of your account information, user profile, recipient details, or your SSOID from the Platform. BoltPe may also discontinue or restrict access to the BoltPe Services, in full or in part, at any time, with or without prior notice. You agree that such suspension, termination, or discontinuation may occur without advance warning and that BoltPe shall have no liability to you or any third party arising from such actions. Any activity that BoltPe reasonably suspects to be fraudulent, abusive, or unlawful may be reported to the relevant law enforcement authorities. These rights and remedies are in addition to any other legal or equitable remedies available to BoltPe. Upon any termination regardless of the reason you agree to immediately cease all use of the BoltPe Platform and BoltPe Services.

Limitation of Liability and Damages

Under no circumstances shall BoltPe, nor any of its contractors, agents, licensors, partners, or service providers, be liable to you for any special, indirect, incidental, consequential, punitive, reliance-based, or exemplary damages of any kind. This includes, without limitation, loss of business opportunities, lost revenue, anticipated profits, or any other financial or non-financial losses arising from or related to:

• this Agreement;

• the SSOID Agreement;

• the BoltPe Platform, the BoltPe Services, or any linked or referenced site/app/platform/service; or

• your use of, or inability to use, the BoltPe Platform, BoltPe Services, or any linked site/app/platform/service—regardless of whether BoltPe or its authorized representatives were advised of the possibility of such damages.

Further, BoltPe, including its directors, employees, and agents, shall not be liable for any damages, liabilities, losses, or causes of action arising from or connected to:

• this Agreement;

• the SSOID Agreement;

• the BoltPe Platform, BoltPe Services, or any referenced site/app/platform/service;

• your use of, inability to use, or reliance upon any such service or platform; or

• any other interaction you may have with BoltPe, however caused and whether arising in contract, tort (including negligence), warranty, or any other legal theory.

In any event, BoltPe’s total aggregate liability to you shall not exceed the amount you have paid (if any) for the specific portion of the BoltPe Platform or BoltPe Service that led to the claim, or ₹5,000, whichever is lower. You acknowledge that BoltPe has provided its products and services, determined its pricing, and entered into this Agreement in reliance on the warranty disclaimers and liability limitations stated herein. These provisions represent a fair allocation of risk and form a fundamental part of the understanding between you and BoltPe. Without these limitations, BoltPe would not be able to offer its services on commercially viable terms. Some jurisdictions may not allow the exclusion or limitation of certain types of damages; therefore, the above limitations will apply to you only to the maximum extent permitted under applicable law. Where such exclusions cannot be fully enforced, BoltPe’s liability will be restricted to the greatest extent legally allowed.

Please Note – This limitation of liability clause shall survive the termination of this Agreement.

Indemnification

You agree to indemnify, defend, and hold harmless BoltPe, its affiliates, officers, directors, employees, and partners from any and all losses, claims, damages, liabilities, costs, and expenses—including reasonable legal fees arising from or connected to:

• your use or misuse of the BoltPe Platform or BoltPe Services

• your violation of this Agreement or the SSOID Agreement

• your breach of any representations, warranties, or obligations contained in these T&Cs.
  
  

BoltPe reserves the right, at your expense, to assume exclusive control and defense of any matter that is subject to your indemnification obligations, including the right to negotiate or settle such claims. You agree to fully cooperate with BoltPe in the defense or settlement of any such proceedings. BoltPe will make reasonable efforts to inform you of any third-party claim, action, or legal proceeding that may trigger your indemnification duties once it becomes aware of such matter. This indemnification clause shall survive the termination of this Agreement.

Disclaimer: No Warranties

To the maximum extent permitted by applicable law, BoltPe and its third-party partners expressly disclaim all warranties and guarantees—whether statutory, express, or implied—including, without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. No advice or information, whether oral or written, obtained by you from BoltPe or through the BoltPe Platform or BoltPe Services shall create any warranty or guarantee unless expressly stated in these T&Cs. For the purposes of this Disclaimer, you expressly acknowledge that the term “BoltPe” includes BoltPe’s officers, directors, and employees. You further understand that BoltPe acts only as a reseller of mobile recharges and is not responsible for the obligations, pricing, service quality, or actions of any third-party telecom operators, mobile service providers, or suppliers. Any issues relating to such third-party services are solely between you and the respective provider. You expressly agree that your use of the BoltPe Platform and BoltPe Services is at your sole risk. You are solely responsible for assessing the accuracy, completeness, and usefulness of any opinions, advice, products, services, or other information available through the BoltPe Platform or online in general. BoltPe does not warrant that the BoltPe Services will be uninterrupted, error-free, or that any defects or issues will be corrected. The BoltPe Platform, BoltPe Services, and all data, information, software (including third-party software), reference sites, and other materials made available in connection with the services are provided on an “as is,” “as available,” and “with all faults” basis, without any warranty, guarantee, or representation of any kind. BoltPe and its partners do not warrant that the BoltPe Platform, BoltPe Services, or any reference sites/apps/platforms/services:

• will operate uninterrupted or without errors;

• will be free from viruses, malware, or other harmful components;

• will be corrected in any particular timeframe; or

• will deliver results that are correct, accurate, reliable, or otherwise meet your expectations.

You understand and agree that any information, content, data, or material downloaded, accessed, or obtained through the BoltPe Platform or any linked third-party site is done at your own discretion and risk. You will be solely responsible for any resulting damage to your devices, systems, equipment, or loss of data arising from such access or downloads. No person is authorized to make any warranty or representation on BoltPe’s behalf, and you should not rely on any such statements. This disclaimer shall survive the termination of this Agreement. To the fullest extent permitted by law, BoltPe shall not be liable for any incidental, consequential, special, or indirect damages, including but not limited to loss of profits, business interruption, loss of data, loss of programs, or any similar harm arising from your use of, or inability to use, the BoltPe Platform.

Ownership; Proprietary Rights

The BoltPe Platform and all BoltPe Services are owned and operated exclusively by BoltPe. All visual elements, user interfaces, graphics, designs, layouts, compilations, information, computer code (both source and object code), products, software, services, and any other materials made available by BoltPe (collectively referred to as the “Materials”) are protected under Indian copyright, trademark, patent, trade dress, and other applicable intellectual property laws, as well as international treaties and conventions. All trademarks, service marks, logos, and trade names displayed on the BoltPe Platform remain the exclusive property of BoltPe. You agree not to remove, obscure, or alter any copyright, trademark, patent, or other proprietary rights notices affixed to or associated with the BoltPe Platform or BoltPe Services. Unless expressly permitted by BoltPe, you shall not sell, license, distribute, copy, modify, publish, transmit, publicly display or perform, edit, adapt, create derivative works from, or otherwise make any unauthorized use of the Materials. BoltPe reserves all rights in the Materials that are not expressly granted to you under this Agreement. If you provide any comments, suggestions, improvements, or feedback regarding the BoltPe Platform or BoltPe Services, you acknowledge and agree that such submissions are entirely voluntary. By providing them, you irrevocably assign to BoltPe all rights, titles, and interests in such ideas or suggestions, including any related worldwide intellectual property rights. Upon request, you agree to execute any documents or perform any acts necessary to perfect or confirm BoltPe’s ownership of such rights.

Modification of this Agreement

BoltPe may, at its discretion, revise, update, add to, or delete any portion of this Agreement (each a “change,” and collectively, the “changes”) at any time by posting a notice on the BoltPe Platform or by otherwise communicating such changes to you. These changes shall take effect 24 hours after they are first posted and will be deemed accepted by you at that time. All changes will apply prospectively to your continued use of the BoltPe Platform, any BoltPe Services, or any payment transactions initiated after the effective date. If you do not agree with any of the changes, your only remedy is to discontinue using the BoltPe Platform and BoltPe Services. Where applicable laws require BoltPe to provide advance notice of certain changes, BoltPe will comply with such obligations. Your continued access or use of the BoltPe Platform after the changes have been posted will constitute your acceptance of and agreement to those changes.

Notice

BoltPe may send notices or communications to you through e-mail, SMS, push notifications, regular mail, postings on the BoltPe Platform, or any other method reasonably available. Unless otherwise specified in these T&Cs, any notice intended for BoltPe must be delivered via courier or registered mail to the following address: Mirrorinfo Tech Pvt. Ltd., Office No. 314, Bramha Majestic, NIBM Road, Kondhwa, Pune 411048.

Waiver

BoltPe’s failure to exercise or enforce any right or provision under this Agreement shall not be considered a waiver of that right or provision. Any waiver of any term of this Agreement will be valid only if it is provided in writing and signed by an authorized representative of BoltPe.

Dispute Resolution

If any dispute, controversy, or claim arises out of or in connection with this Agreement, the BoltPe Services, or the BoltPe Platform—including questions regarding the existence, validity, or termination of this Agreement or the T&Cs (collectively referred to as a “Dispute”)—the parties shall make all reasonable efforts to resolve the matter amicably. If the Dispute is not resolved within 30 days from the date one party notifies the other of the issue, BoltPe may choose to refer the matter to binding arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996 (the “Act”). Any arbitration proceedings shall be conducted individually, and claims shall not be combined or consolidated with those of any other party. The Dispute shall be resolved by a sole arbitrator, appointed in accordance with the Act. The seat of arbitration shall be New Delhi, and the language of the proceedings shall be English.Either party may approach a court of competent jurisdiction in New Delhi for interim or provisional relief—if necessary to safeguard their rights or property (including those of agents, suppliers, or subcontractors)—while arbitration is ongoing. All arbitration proceedings will be confidential, and neither party may disclose the existence, details, or outcome of the arbitration except where required by law or for enforcement of the arbitral award.Administrative costs and fees associated with the arbitration shall be shared equally between you and BoltPe. Each party will be responsible for its own legal fees and preparation costs.This arbitration clause shall survive the termination of this Agreement.

Governing Law and Forum for Disputes

Subject to the Dispute Resolution clause above, you agree that any claim or legal proceeding you initiate against BoltPe shall be brought exclusively before the courts having jurisdiction in New Delhi, India. You further consent to the personal jurisdiction of the courts located in New Delhi for the purpose of litigating any such claims or disputes. This Agreement shall be governed and interpreted in accordance with the laws of India. This provision will remain in effect even after the termination of this Agreement.

Severability

If any provision of this Agreement is found to be unlawful, void, invalid, or otherwise unenforceable, that provision shall be modified or removed only to the extent necessary to make it enforceable. The remainder of this Agreement shall continue to remain valid, effective, and fully enforceable.

Survival

Upon the termination of this Agreement, any provision that, by its nature or by explicit wording, is intended to survive shall continue to remain in force. Such provisions will apply to any obligations, transfers, or dealings that arose prior to the termination or expiration of this Agreement.

Headings

The headings used in these T&Cs are included solely for convenience and organizational purposes. They do not form part of the T&Cs and shall not be interpreted as limiting or influencing the scope or meaning of any provision contained herein.

Entire Agreement

This Agreement constitutes the complete and exclusive understanding between you and BoltPe with respect to its subject matter. No modification to this Agreement will be valid unless it is made by BoltPe in accordance with the procedures set forth in these T&Cs.

Bill Payments and Digital Products Terms & Conditions

Please read the following terms and conditions carefully before registering on, accessing, browsing, downloading or using the BoltPe website located at boltpe.in, and all associated sites linked to boltpe.in, or the BoltPe mobile application or any similar platform (hereinafter collectively, the BoltPe Platform) run by Mirrorinfo Tech Pvt Ltd, having its registered office Office No 314, Bramha Majestic, NIBM Road, Kondhwa, Pune 411048 and headquartered at Office No 314, Bramha Majestic, NIBM Road, Kondhwa, Pune 411048(hereinafter collectively, Mirrorinfo Tech Pvt Ltd or BoltPe) on any device and/or before availing any travel, recharge or bill payment or digital products related services offered by BoltPe on the BoltPe Platform.

Eligibility

The BoltPe Digital Services are not intended for individuals under 18 years of age, nor for anyone who has previously been suspended, removed, or otherwise restricted by BoltPe from accessing the BoltPe Platform or using the BoltPe Digital Services. By accepting these T&Cs or by using the BoltPe Digital Services in any manner, you confirm that you are at least 18 years old and that you have not been suspended, disqualified, or barred by BoltPe from using the BoltPe Platform or any BoltPe Bill Payment and Digital Goods Services. You further represent and warrant that you possess the full right, authority, and legal capacity to enter into this Agreement and to comply with all of the T&Cs contained herein. You also agree not to impersonate any individual or entity, or misstate or misrepresent your identity, age, or association with any person or organization. If you violate any of the T&Cs, BoltPe reserves the right to suspend or permanently restrict your access to the BoltPe Digital Services and the BoltPe Platform.

Digital Services

BoltPe provides various digital products on the BoltPe Platform, including (but not limited to) the purchase of movie tickets, bus tickets, hotel bookings, flight tickets, coupon redemption services, and similar offerings. In addition, BoltPe may enable access to services offered by its related entities, such as prepaid mobile, DTH, toll, and data card recharges. The terms and conditions applicable to digital products and bill payment services, as described below, form an integral part of these SSOID Terms and Conditions and are binding upon you. All SSOID-related terms apply to your activities on the BoltPe Platform, even if they are not specifically restated in the sections that follow. References to the “Agreement” or “T&Cs” herein include:

• the terms relating to digital products set out below,

• the terms governing bill payments,

• the SSOID Terms and Conditions, and

• any additional service-specific terms applicable to the BoltPe Platform or BoltPe Services

Certain features and facilities provided on the BoltPe Platform may attract a convenience fee charged by BoltPe or its related service entities. For example, when you add money to your wallet through the BoltPe Platform, the following charges will be levied by the online payment aggregator, BoltPe Payments Services Limited: